Your Online Reputation - What People Are Saying and Why It Matters!
Your online reviews are talking—are you listening? In today’s apartment market, a few stars (or lack of them) can make or break a leasing decision. This session breaks down why online reputation matters, what prospects and residents are really saying, and how it impacts traffic, tours, renewals, and buying decisions.
Learn simple, realistic ways to monitor reviews, respond with confidence, and turn feedback into a powerful marketing and retention tool—without spending all day online.
Perfect for on-site teams, industry suppliers who sell products and services to the apartment industry, and leaders who want to protect their brand, boost credibility, and stand out in a scroll-happy world.
This class qualifies for 1.0 continuing education credits needed for credential renewals. 
Pricing Options
FREE! for BayPass Members
$29.00 Member Rate
$99.00 Non-Member Rate
Meet Your Facilitator
"Russ has a successful background in hospitality, event and non-profit management. He enjoys the challenge of a not-for-profit trade association in that every day is completely different from the day before. Speaker/trainer on all things mobile tech, customer service ninja, leadership, emotional intelligence and how to build the perfect team. Strategic planning is a passion, and he loves helping organizations reach their potential."
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