The Resident Experience
Wednesday, July 29, 2026
10:00 AM - 11:00 AM (EDT)
via Zoom (no camera required)
Our industry is all about the transaction...WHY?!
We want to make it experiential to attract and retain residents. But transactions produce zero emotional connection. Join us in this 1-hour webinar to learn best practices to enhance the resident experience!
Topics include:
- Building Relationships - How to consider different generations and multiculturalism!
- New resident education - Get on the same page from the beginning!
- The walk-through and move-in packet - How to make them feel at home immediately!
- Resident communication strategies - Newsletters, texting, service requests and more!
- Activities and Programs - Help promote a sense of community & resident introductions!
- Retention and Renewal - Controlling turnover and how to solicit feedback!
This class qualifies for 1 continuing education credits needed for credential renewals. 
Pricing Options
FREE for BayPass Member
$29.00 Member
$99.00 Non-Member
Meet Your Instructor
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