Beyond the Signature: Teaching the Lease and Policies in a Digital World

Beyond the Signature: Teaching the Lease and Policies in a Digital World
This virtual session explores how onsite teams can effectively teach lease terms and community policies in today’s digital-first leasing environment. With e-signatures and online applications becoming the norm, clear communication is key to reducing misunderstandings and setting expectations from the start. Attendees will learn practical strategies to educate residents beyond the signature while maintaining consistency, compliance, and strong resident relationships—no matter where the conversation happens.

Topic areas include:

• Communicating lease terms clearly in a virtual leasing process

• Best practices for explaining policies and community standards

• Using digital tools to reinforce understanding and accountability

• Reducing disputes through proactive education

• Creating consistency in lease and policy messaging across teams

Participants will walk away with actionable tools to improve lease education and resident communication in a digital world.