TECHNOLOGY-Set It...Forget It...Regret It

TECHNOLOGY-Set It...Forget It...Regret It

October 28 | 10:00am-11:00am | ZOOM

Session Description: 

In a world... where technology is on a rapid pace to improve customer interactions – we cannot forget how important the human element is to ensure that the Customer and/or Employee Experience is #AMAZING!  Join Steve Wunch, for a humorous, yet insightful look at how technology has the opportunity to improve processes, expedited results, automate the experience, and keep pace with the way our customers are changing their buying behavior. Will AI replace humans at Leasing Offices in the near future?   Well, it MAY if you don’t leverage your opportunity to be HUMAN: 

• Helpful

• Understanding

• Mindful

• Attentive

• “N”volved

 Learning Objectives

1. Attendees will learn about different types of technology available to them and how they fit in with the leasing/customer service process
2. Attendees will understand that there will always be a need for human "intervention" no matter what type of technology they implement into their process, and how that human interaction impacts the customer's decision 
3. Attendees will be challenged to go back to their properties and review the technology in place to find areas of opportunity to improve the customer experience

This class qualifies for NAA continuing education credits needed for credential renewals.