When Tempers Rise: 3 Steps for Positive Resident Outcomes


Friday, December 5, 2025
1:00 PM - 2:00 PM (EST)
Join Us Virtually
Category: Online Discussion

Resident conflicts and heated situations can happen in any community—but how your team responds makes all the difference. This webinar will walk participants through three proven steps to defuse tension, communicate effectively, and turn challenging interactions into positive outcomes. Give your staff the confidence and tools to handle tough moments with professionalism, empathy, and fairness.

This class qualifies for NAA continuing education credits needed for credential renewals. 

Pricing Options

  • FREE! for BayPass Members
  • $29.00 Member Rate
  • $99.00 Non-Member Rate

For More Information:

Krystal Humphrey

Krystal Humphrey

QAS

Deputy Executive Director, Bay Area Apartment Association

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(813)882-0222x203