Leasing Success: The Power of Soft Skills


Thursday, March 4, 2027
9:00 AM - 4:00 PM (EST)
Category: Education

Leasing Soft Skills Workshop

This interactive workshop focuses on the communication, confidence, and relationship-building skills that help leasing professionals connect with prospects, navigate conversations, and create a stronger resident experience.

MORE INFORMATION COMING SOON

Stay tuned for workshop details, topics, and takeaways.

Registration Options

Credits Price
BayPass
Are You a BayPass Subscriber?

If not, why not? BayPass is a simple way to get more training for your team without paying for each class individually.

For just $750 per community, per year, all on-site staff get unlimited access to all BayPass qualifying classes at no additional cost. 

One annual fee. Unlimited training. More value for your community.
5.00 (In Person Training) FREE
Member (Pay Now)
5.00 (In Person Training) $99.00
Member (Invoice)
5.00 (In Person Training) $129.00
Non-Members
Full payment due at registration. Want to pay member price? Join at baaahq.org/membership-information
5.00 (In Person Training) $199.00
Course Sponsor
Become a sponsor for our upcoming session and connect directly with industry professionals in an engaging learning environment. 

-Limited to two non-competing companies
-Time to present your company and services at the start of class
-Opportunity to distribute promotional items and business cards
-Company logo featured on the event webpage
-Receive the student roster after the session.
$250.00

Agenda

March 4
8:30 AM - 9:00 AM Check-in & Coffee
9:00 AM - 12:00 PM Session with Virginia Love
12:00 PM - 1:00 PM Lunch on your own
1:00 PM - 4:00 PM Afternoon Session with Desiree Starr

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Virginia Love

Industry Principal

Entrata

Virginia Love launched her multifamily journey 34 years ago as a leasing consultant, earning $5.72 an hour and approximately $30 per lease. Since then, she has climbed the ranks through training, marketing, and operations roles at top firms like Summit, Watermarke, and ING Clarion. After 12 years as VP of Leasing & Marketing at Waterton, she joined Entrata in 2019 as Industry Principal, driving innovation across marketing, product, and sales. A National Apartment Association Lyceum graduate and former Chair of the Atlanta and Georgia Apartment Associations, Virginia is a recognized force, twice named a GlobeSt Woman of Influence, Connect CRE Woman in Real Estate, and inducted into the Georgia Apartment Association Hall of Fame in 2025. Virginia is a frequent speaker, an Apartment All-Star, and an exceptionally organized traveler. 


Desiree Starr, CAPS, NAAEI Faculty
Director of Learning & Development
Desiree has over 20 years of experience in the multi-family industry as a learning and development professional. She is an expert in various areas, such as career development, facilitation, customer experience, leadership, and more. To her credit, she holds a Bachelor's degree from Rollins College, serves as NAAEI Faculty, and holds the NAA CAPS designation. Additionally, she serves as an adjunct professor for the Residential Property Management program at Valencia College. Her facilitation techniques provide tangible resources, and her approach is full of laughter and fun. 

For More Information:

Kristina Carreras

Kristina Carreras, QAS

Education Manager, Bay Area Apartment Association

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(813)882-0222 x206