Emotional Support Animals (ESA)

Emotional Support Animals (ESA): What You Need to Know
Navigating Emotional Support Animal requests can be confusing—and getting it wrong can be costly. This in-person session provides apartment industry professionals with a clear understanding of ESA guidelines, documentation, and best practices for handling requests with confidence and consistency. Learn how to balance fair housing compliance with resident relations while protecting your property and team.

Topic areas include:

• What qualifies as an Emotional Support Animal

• Understanding documentation and verification requirements

• Fair housing considerations and common misconceptions

• How to handle requests, denials, and reasonable accommodations

• Best practices for communication and recordkeeping

Attendees will gain practical guidance and clarity to confidently manage ESA requests while maintaining compliance and positive resident experiences.