Conflict Resolution Webinar

Learn to navigate difficult conversations and manage conflict

Thursday, July 21, 2022
11:00 AM - 12:00 PM (EDT)
Via Zoom

Conflict Resolution Webinar

PRESENTERS: Bry Carter, Phoenix Staffing Agency, and Officer Daniel Holland, Maitland Police Department 
TIME: 11:00am—12:00pm

PRICE: Free for BAAA Members


This webinar will consist of a brief presentation from our presenters and a Q&A portion for attendees. The presenters will discuss: 

  • Workplace safety
  • De-escalation techniques
  • Managing stress
  • Situational awareness
  • Effective communication tips
  • Providing customer service to a difficult customer
  • Strategies to preventing conflict 

To view NAA's Conflict Resolution Best Practices article, click here.


For More Information:

Krystal Humphrey

Krystal Humphrey


Director of Programs, Bay Area Apartment Association

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