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Workplace Safety: Conflict Resolution & De-Escalation

Thursday, November 19, 2020
10:00 AM - 11:30 AM (EST)
Via Zoom (camera not required)
It's 2020 and tensions are, understandably, running high.

Avoiding conflict at the grocery store is hard enough... try delivering an eviction notice in the midst of a pandemic! Our current operational environment is fraught with potentially emotional or conflict inducing scenarios. However, with training and implementing proven techniques, you can be prepared to deal with conflict and de-escalate emotionally charged situations! 

Our expert, Derwin Bradley, will discuss...
  • Situational awareness and identifying potentially volatile people and situations in advance.
  • Effectively communicating potentially stress-inducing messages to residents, customers, and team members.
  • Conflict resolution techniques and proven methods to de-escalate emotionally charged situations.
This webinar is FREE for BAAA members and good for 1.5 CECs

Meet our presenter!

Derwin BRadley Headshot

Derwin Bradley, Jr., Master Police Officer
(Ret.)

City of Orlando Police Department

For More Information:

Krystal Ferm

Krystal Ferm

Director of Programs, Bay Area Apartment Association

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(813)882-0222x2