Customer Service Advantage
Tuesday, March 16, 2027
10:00 AM - 11:00 AM (EDT)
Join Us Virtually
Category: Online Discussion
More Information to Come!
This class qualifies for 1.0 continuing education credits needed for credential renewals.
Pricing Options
FREE! for BayPass Members
$29.00 Member Rate
$99.00 Non-Member Rate
Meet Your Instructor
Desiree Starr, CAPS, NAAEI Faculty
Director of Learning & Development
Desiree has over 20 years of experience in the multi-family industry as a learning and development professional. She is an expert in various areas, such as career development, facilitation, customer experience, leadership, and more. To her credit, she holds a Bachelor's degree from Rollins College, serves as NAAEI Faculty, and holds the NAA CAPS designation. Additionally, she serves as an adjunct professor for the Residential Property Management program at Valencia College. Her facilitation techniques provide tangible resources, and her approach is full of laughter and fun.
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