Handling Difficult Conversations
Tuesday, February 10, 2026
10:00 AM - 11:00 AM (EST)
Join Us Virtually
Let’s be honest, in multifamily, difficult conversations are part of the job - whether we’re speaking with a resident about a lease violation, addressing performance with a team member, or updating a Client about a challenge on-site.
This session on Handling Difficult Discussions will explore practical strategies for approaching these moments with confidence, empathy, and clarity. Together, we’ll discuss how to prepare for, navigate, and follow up on tough discussions in ways that protect relationships while driving results.
This class qualifies for 1 continuing education credits needed for credential renewals.
Pricing Options
FREE! for BayPass Members
$29.00 Member Rate
$99.00 Non-Member Rate
Meet Your Facilitator
Janice Szymanski-Dizuzio
Director of Training & Risk Management
Bryten Real Estate Partners
Janice joined the Bryten team in February of 2018 as the Property Manager and shifted into Project Management in March of 2020. Most recently, she has become the Director of Training due to her understanding and commitment to training, her willingness to be at the forefront of company-wide changes, and her love for sharing knowledge, analyzing trends, and encouraging engagement. Janice began her career in hospitality management for several Marriott hotels in New Jersey, Arizona, Texas, and California before transitioning to the multifamily industry. Janice graduated from William Paterson University in Wayne, New Jersey.
For More Information:
