Bridge the Gap: Leasing and Maintenance Team
Tuesday, April 21, 2026
9:00 AM - 11:00 AM (EDT)
Category: Education
Bridge the Gap: Leasing & Maintenance TeamIn today’s fast-paced multifamily world, the strongest communities are built when Leasing and Maintenance operate as one unified team. This engaging session brings both sides together to break down communication barriers, strengthen collaboration, and streamline the resident experience.Attendees will explore real-world scenarios, uncover common friction points, and learn practical strategies that foster teamwork, respect, and efficiency. From work order workflows to make-ready coordination to resident communication, this class helps both departments understand each other’s challenges—and leverage each other’s strengths.Perfect for: Leasing professionals, maintenance technicians, supervisors, assistant managers, and anyone looking to improve cross-department teamwork.Key Takeaways:
- How to improve communication between leasing and maintenance
- Ways to create seamless make-readies and service workflows
- Strategies for reducing frustration and boosting team morale
- Best practices for delivering a unified, consistent resident experience
This class qualifies for 2 continuing education credits needed for credential renewals.
Agenda
| April 21 | |
| 8:30 AM - 9:00 AM | Check-in & Coffee |
| 9:00 AM - 11:00 AM | Course |
Meet Your Instructor
Jennifer Christy
Talent Development Manager
Allegiant-Carter Management
She overseeing training and development for more than 40 apartment communities. With over 25 years in the multifamily industry, Jennifer specializes in helping onsite teams build confidence, strengthen communication skills, and create meaningful customer experiences that drive leasing performance and resident retention. Jennifer is known for practical, relatable sessions that help teams immediately apply new skills to improve leasing performance and resident relationships.
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