CAM Student Hub
E-book shelf: https://singlestorefront.com/NAA/Login.aspx
WHAT TO COMPLETE BEFORE THE FIRST DAY OF CLASS
Enroll through the National Apartment Association (NAA) website. To do this, please visit, https://www.naahq.org/education-careers/enroll-in-a-course and select your desired designation (in this case, CAM or CAS).
Enrollment takes 5 minutes using the tutorial found here.
Download your eBook on Monday, August 8th. You can access your eBook through the Active Reader app (compatible with Windows and Mac OS) or through the web at https://singlestorefront.com/NAA/Login.aspx.
You should receive an email from ViaTech (app developer) with instructions on how to access your Active Reader bookshelves and utilize reader functions. If you do not receive the email, simply use the link above, select Forgot Password and enter the email address associated with this course to gain access.
LEGAL & RISK MANAGEMENT 8/10/22
Instructor: Doris Granger
Legal/Risk Management Pre-Classwork
For everyone: use your CAM Risk Management Participant guide and Risk Management PowerPoint. Everyone will complete both assignments.
Assignment 1– This is a group activity, so get with your groups and discuss the best tips for getting residents to attend safety meetings. Send in your top 5 answers.
Assignment 2- Review slide #96 and identify what high-risk areas you have in your community. (For suppliers, think about what risks there are at an apartment community) Send in 3 risks for the interior and 3 risks for the exterior.
RESIDENT EXPERIENCE 8/11/22
Instructor: Bry Carter
Resident Experience Pre-Classwork
For everyone: You will need the Resident Experience Participant guide, Creekwood Study, and the Resident Experience PowerPoint.
Group 1 - View the “Ultimate Question” video Give 1-2 examples of bad profits and 1-2 examples of good profits.
Group 2 - Review “New Resident Orientation” on slide #46 & 47. Review pages 26 & 27 in the Participant Guide and based on the case study, offer 2 unique additions to a new Creekwood resident move-in packet.
HUMAN RESOURCES 8/12/22
Instructor: Shelley Hayes Dehne
Human Resources Pre-Classwork
For everyone: use your CAM e-book and Trim Tab Video. Everyone will complete both assignments.
Assignment 1– Watch the Trim Tab video and describe how your current job description can become a Trim Tab.
Assignment 2 – Part 1: Define the components of a SMART Goal Part 2: Create a SMART Goal
MARKETING & INDUSTRY ESSENTIALS 8/17/22
Instructor: Joelis Barandica
What’s needed to complete these tasks: Property Marketing Participant Guide, Property Marketing PowerPoint Presentation
For everyone: use your Property Marketing Participant Guide and go to page 14. Review the 5P’s checklist and rate your community (or your product/service if taking CAS) in each of the 5P’s: Product, Price, Promotion, Place, People.
Group 1 - What do you wish your competition would really tell you? Is it physical occupancy? Is it specials? Something else?
Group 2 - Review pages 33-34 in your Marketing Participant guide. List 3 examples of market segmentation.
Industry Essentials Pre-Classw
What’s needed to complete this task: website www.weareapartments.
For everyone: Visit www.weareapartments.org
FINANCIAL MANAGEMENT 8/18/22
Instructor: Jimmy Chestnut, CPM
What’s needed to complete this task: your income statement for class. **if you do not have access to one, please let me know.
For everyone: Use your CAM ebook, Creekwood Case Study, and income statement to identify the following definitions and figures: The CAM definition of GPR, GPI, TRR, EGI, NOI. What name does your community/company use for GPR, GPI, TRR, EGI, NOI?
Group 1 – Give 3 ways that your community can lose potential revenue.
Group 2 – Give at least two examples of a cost-benefit analysis on your property.
PROPERTY MAINTENANCE 8/19/22
Instructor: Chris Koback, CAPS
Property Maintenance Pre-Classwork
For everyone: use your Property Maintenance PowerPoint Presentation and go to slide #7- “Property Maintenance – Purpose.” Rank the bulleted items in order of importance to you.
Group 1- use your Property Maintenance PowerPoint Presentation and go to slide #47- “Hiring a Maintenance Supervisor” and turn to page 39 in your Participant Handbook. Pick one candidate and note two strengths and two weaknesses they possess for the position.
Group 2 - use your Property Maintenance PowerPoint Presentation and go to slides #23-26- “Set Maintenance Up for Success” and review each list. List one activity that you are especially sure to make happen on your community.
CAM Study & Reference Materials
CAM Exam Prep
CAM Test Prep Webinars
Thursday, August 18 at 3 PM REGISTER
Wednesday, September 14 at 11 AM REGISTER
Your Candidate Handbook answers almost all questions!
CAM Exam: 185 questions; 4 hours; $100 retake fee
CAS Exam: 100 questions; 2 hours; $60 retake fee