Communication by Beata

We offer innovative customer service strategy and training — designed specifically for call center agents, property managers, leasing specialists, concierges, security officers, and other frontline teams. Our programs focus on effective empathy and customer-centric language.

Effective empathy is the ability to fully and accurately understand your residents’ experiences and challenges — so that you can address their needs and requests quickly and successfully. Plus, it improves communication and relationships with your residents — while building lasting trust.

Customer-centric language is a powerful and easy-to-use tool that serves multiple purposes:
• Helps your residents understand what you say or write the first time they hear or read it
• Conveys respect, appreciation, and understanding
• Facilitates problem-solving and collaboration with your residents

We also develop and facilitate education programs in effective communication with each resident, including:
• Residents with disabilities
• Older adults
• Residents with neurological differences — with traits of autism, ADHD, and dyslexia
• Residents in crisis — experiencing stress or anxiety (e.g., during neighbor disputes or financial difficulties)
• Residents who don’t speak English fluently

About Us:

Beata has 14 years of experience in the multifamily housing industry across the U.S. — as a consultant, management analyst, researcher, and educator. She specializes in customer service and organizational communication. Beata holds a master's degree in Communication Studies from the University of Miami. She is also a Certified Empathy Circle Facilitator and Certified Circuit Court Mediator in Florida.