Learning on Demand Course List
Explore a wide range of topics with our diverse course offerings, designed to meet various learning needs.
Expand the sections below by clicking the plus icons to explore the courses offered through our Learning on Demand program. Courses are organized by topic and may appear in multiple categories. Please note courses are weighted 1 CEC each unless otherwise noted.
*To submit your selections, please complete the form at the bottom.
- Landlord Tenant Law (3 CEC)
- Learn how to reduce evictions and legal problems, and learn how to properly and efficiently navigate the landlord/tenant legal streets
- Fair Housing: Disparate Impact Webinar
- A comprehensive overview of the disparate impact theory, legal framework, case law, and best practices for mitigating risk
- How to Prepare Legal Notices
- Join Attorney Baldwin to learn best practices when preparing notices!
- New FL Laws Affecting Multifamily
- Covers 2023 Laws: HB 837, HB 1417, SB 102, HB 133, SB 170, SB 574, & Miya's Law
- Avoiding an ADA Website Lawsuit
- Learn how to determine if you are not only at risk of legal action but are also as accessible as possible
- What the Fraud?
- Covers: Types of Fraud, Impacts of Fraud, Solutions for Fraud Detection and Mitigation, & Industry Best Practices
- Assistance Animals
- Covers: differences between support & service animals, HUD's guidelines, multiple assistance animals, & types of animals allowed by HUD
- You Bet Your Assets: ESAs
- What you need to know about ESA processing and more!
- Legal Hot Topics Webinar (3 CEC)
- Covers: Open Carry, Flood Disclosure, Electronic Notice, Premises Liability, and Immigration
- Fair Housing for Maintenance
- Covers handling everyday situations; entering homes, responding to service requests, and interacting with residents-in compliance with fair housing
- Lease-Up Wars!
- A dynamic session designed to equip leasing professionals with the tools and tactics needed to excel in challenging markets!
- The Power of Using Video in Marketing
- Learn how you can drastically improve leasing, operations and maintenance initiatives with just a phone and 5-7 minutes of time!
- The Resident Experience
- Join Desiree Starr in this 1-hour webinar to learn best practices to enhance the resident experience!
- Property Management Technology 101
- Learn how to leverage technology, from AI to website builders, digital resources, and property management software
- How to Make Your Customers LOVE You!
- Covers what your customers are thinking, steps for micro improvements, service benchmarks and non-verbal communication
- How to Lease in Any Climate
- Leasing in any climate means better research, being prepared, thinking like a consumer, and most importantly…asking for the business
- The Psychology of Marketing
- Learn the top 10 psychological phenomena that influence decision making as well as PROVEN and free ways to use these tactics immediately to retain customers, win prospects and connect with clients
- Connected Customer Service
- Come learn how to find connection points and create an environment that will foster great customer rapport with both new and old customers/residents!
- Refresh Your Renewal Strategies
- How do you soften the “sticker shock” your residents have? How can we be working from the time the initial lease is signed to create better relationships with your residents?
- Customer Centric Selling
- Are you truly focused on your customer? Learn what your customer really wants and how to deliver it!
- Advanced Leasing Techniques
- Learn the most up-to-date techniques that will enhance your leasing skills and take them to the next level!
- Up Your Social Media Game 3-Part Series (3 separate webinars):
- How to use Facebook advertising, boosted posts, and what kind of content works best on Facebook
- How Instagram and Twitter fit into the multifamily sphere depending on your target audience
- A quick look at TikTok with examples of successful use cases
- Next Level You: Crafting Your Personal Brand
- Learn how to define, develop, and communicate your unique value—online and in-person.
- Thriving Through Change OR Level Up: Adapting and Thriving Through Change
- We’ll explore how to adapt, stay grounded, and use new tools to make your job easier, not harder
- Understanding Leases, Addendums, and Common Terminology
- This webinar will help you feel more confident and knowledgeable when reviewing, signing, or explaining lease documents to residents
- Handling Difficult Conversations
- How to prepare for, navigate, and follow up on tough discussions in ways that protect relationships while driving results
- Navigating Concessions and Pricing Strategies
- Strategically evaluate pricing, when and how to offer concessions, and communicate value confidently to prospects and residents
- Handling Difficult Delinquency & Eviction Conversations
- Learn how to approach sensitive financial discussions, set expectations, and de-escalate emotional situations while protecting your community
- Personal Customer Service in a Digital Age
- Explore how onsite teams can deliver personalized, memorable experiences without sacrificing efficiency -- or the benefits of modern technology
- Unlock the Power of Clear & Positive Language 2-Part Series (2 CEC)
- Whether you're assisting a prospective resident, resolving a neighbor dispute, or explaining a maintenance process—clear and empathetic communication is a powerful tool. You’ll leave with a practical toolkit for communicating effectively with each resident.
- Everyone Can Be a Geek
- Covers: web tools, SaaS, apps, AI & more!
- Property Management Technology 101
- Learn how to leverage technology, from AI to website builders, digital resources, and property management software
- Magical Math for Property Management
- Covers: Occupancy, Vacancy & Economic Occupancy, Operating & Cash Flow Statements, & Cap Rate, ROI & Payback Period
- Purpose Driven Management
- Learn how to define your organization’s core mission, communicate it effectively, and inspire your team to embody these values in their daily work
- Employee Retention Risk - Get the Data!
- Learn practical steps you can take today to safeguard your staff from turnover and achieve a stable, high-performing property management team
- Leadership Soft Skills: 3-Part Series
- Part 1: Foundation of Communication
- Part 2: Conflict Resolution and Emotional Intelligence
- Part 3: Leadership and Team Building
- A Path to Harmony: Navigating Conflict Resolution
- Learn techniques to de-escalate situations, understand different perspectives, and find win-win outcomes
- Secrets to Workplace Satisfaction
- Kara Rice and Virginia Love leverage the most recent data on multifamily customer and associate satisfaction
- Coaching for Peak Performance
- Apply advanced skills to conduct more compelling, collaborative, and rewarding coaching discussions
- Rocking the Assistant Manager Role
- Panel discussion with our industry rock stars sharing personal stories, best practices, and advice
- Leading for Loyalty
- A data-driven discussion about what rental housing employees say makes a satisfying workplace and boss
- 10 Things HR Wants You to Know
- Lori Agudo, CAM, and Kara Rice lend their expertise on how to improve your teams from the HR and engagement perspective
- Ghostbusters: Hiring Seminar
- Learn how to approach interviews in order to gain engaged team members that fit into your company culture
- Handling Difficult Conversations
- How to prepare for, navigate, and follow up on tough discussions in ways that protect relationships while driving results
- Handling Difficult Delinquency & Eviction Conversations
- Learn how to approach sensitive financial discussions, set expectations, and de-escalate emotional situations while protecting your community
- Successful Supplier Service & Sales Skills
- This class will give you tools to help navigate the sales process AND provide exemplary service to your customer before, during and after the sale!
- Connected Customer Service
- Come learn how to find connection points and create an environment that will foster great customer rapport with both new and old customers/residents!
- How to Make Your Customers LOVE You!
- Covers what your customers are thinking, steps for micro improvements, service benchmarks and non-verbal communication
- Customer Centric Selling
- Are you truly focused on your customer? Learn what your customer really wants and how to deliver it!
- Personal Customer Service in a Digital Age
- Explore how onsite teams can deliver personalized, memorable experiences without sacrificing efficiency -- or the benefits of modern technology
- Lessons Learned From the 2024 Hurricane Season
- Panel includes: Sinatra & Co, Royal American Management, St. Petersburg Emergency Management, Tampa Electric Company (TECO)
- Biggest Changes Ahead for Multifamily
- You'll learn what emerging trends to pay attention to, and which ones will be shaping multifamily
*The below form is intended for use for those who have already purchased a webinar/bundle.
If you have not yet purchased, please do so here.