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"We Don't Speak the Same Language" Seminar with Jackie Ramstedt

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Thursday, November 16, 2017
8:30 AM - 12:00 PM (EST)
Marriott Westshore
1001 North Westshore Boulevard
Tampa, FL 33607
* Registration open until 11/15/17 at 4:00 PM (EST)

Event Details

<h2 style="text-align: center;">&ldquo;We Don&rsquo;t Speak the Same Language!&rdquo;</h2> <h4 style="text-align: center;"><em>Communication Skills for Management and Maintenance</em></h4> <p style="text-align: center;"><strong>&nbsp;</strong><strong>There is an underlying current of unrest and disconnect on our apartment communities today that continues to grow year after year.</strong></p> <p style="text-align: center;"><strong>A better description of this issue might be that we don&rsquo;t speak the same &ldquo;language&rdquo; between the management and maintenance sides of the on-site operations and in some cases, between onsite and corporate! &nbsp;</strong></p> <h3 style="text-align: center;">Reserve your seat NOW..</h3> <p style="text-align: center;"><iframe src="//www.youtube.com/embed/VdLaDbI4Jss?rel=0&quot; frameborder=&quot;0&quot; allowfullscreen&gt;&lt;/iframe&gt;" width="560" height="314" allowfullscreen="allowfullscreen"></iframe></p> <h3 style="text-align: center;"><em><strong>Earn<span style="text-decoration: underline;"> 3-CEC's</span> towards NAA Credential Renewals!</strong></em></h3> <blockquote> <h4 class="primary-call-out" style="text-align: center;">This fun-filled session includes:</h4> </blockquote> <ul style="text-align: left;"> <li><strong>Why Are We So Different? Why Are We Always Disagreeing?</strong></li> <li><strong>7 Deadly Sins of the Service Industry</strong></li> <li><strong>What Makes OUR Residents So Unbearable and Needy?</strong></li> <li><strong>Are You Providing Your Residents Top Quality Service?</strong></li> <li><strong>Building A Positive Relationship - Personality Differences</strong></li> <li><strong>Resolving Team Conflict and Overcoming Daily Roadblocks</strong></li> <li><strong>Solving Our Challenges &ndash; Scenario Role Playing</strong></li> <li><strong>Internal Customers VS. External Customers: Difference Perspectives</strong></li> <li><strong>Incentive Ways to Reward Your Team for Better Performance</strong></li> </ul> <blockquote> <h4 style="text-align: center;"><strong>* We end the session with participants playing a version of the TV game show, <span style="text-decoration: underline;">&ldquo;The Family Feud,&rdquo;</span>&nbsp;with members from both maintenance and management teams.</strong></h4> <p style="text-align: center;">&nbsp;&nbsp;<strong>SPONSORSHIPS AVAILABLE:</strong>&nbsp;</p> <p style="text-align: center;">Contact Debra: &nbsp;(813) 882-0222 x3 or <a href="mailto:Debra@baaahq.org">Debra@baaahq.org</a></p> <h4 style="text-align: center;">THANK YOU to our SILVER SPONSORS:</h4> <table style="height: 134px; width: 403px;"> <tbody> <tr style="height: 178.188px;"> <td style="width: 201px; height: 178.188px;"><img style="display: block; margin-left: auto; margin-right: auto;" src="https://assets.noviams.com/novi-file-uploads/baaa/Shelton-Cook_logo.png" alt="" width="164" height="42" /></td> <td style="width: 201px; height: 178.188px;"><img style="display: block; margin-left: auto; margin-right: auto;" src="https://assets.noviams.com/novi-file-uploads/baaa/CAPSTONE_CREDIT.png" alt="" width="167" height="68" /></td> </tr> </tbody> </table> <p style="text-align: center;"><span style="font-size: 14px;">&nbsp;</span></p> </blockquote>

Agenda

November 16
8:30 AM - 9:00 AM Check-In
9:00 AM - 12:00 PM Seminar

For More Information:

Debra DeSmidt
Debra DeSmidt
NAAEI Faculty, LCAM, FL Notary NAAEI Faculty - Instructor Bay Area Apartment Association 727-510-5762