Personal Customer Service in a Digital Age
Guest Speaker: Russ Webb, Bay Area Apartment Association
Originally recorded: Tuesday, August 11th 10:00 am-11:00 am
Customer service is NOT dead....but it's on life support for sure. In an age of social distancing and social media, how do we maintain a personal connection in this digital age?
Come learn how to find connection points and create an environment that will foster great customer rapport with both new and old customers/residents!