Leadership Soft Skills Series


Wednesday, September 25, 2024
10:00 AM - 11:00 AM (EDT)
via Zoom
BAre you a leader seeking the skills to lead your teams to greatness as a cohesive unit? This certificate course is for you! Earn 3 CEC!

        Class 1: Foundation of Communication (9/25)

    • Communication in multifamily management
    • Roles of effective communication in team and tenant relationships
    • Active Listening and understanding team and tenant needs
    • Non verbal communication cues and their impacts
    • Strategies for clear and concise written communication in emails, notices, and announcements

  • Class 2: Conflict Resolution and Emotional Intelligence (10/2)
    • Common sources of conflicts
    • Recognizing and managing emotions in high stress situations
    • De-escalating and creating a line of understanding
    • Implementing empathy and understanding perspective
    • Building rapport and trust
    • Practice

    Class 3: Leadership and Team Building (10/9)
    • Defining leadership
    • Identifying positive leadership and avoiding negative leadership
    • Strategies for motivating and empowering team members
    • Building a team culture

  • FREE for BayPass Members
  • $49.00 Members
  • $199.00 Non-Members

Meet your Instructor

Steihl Reeves
Apartment Association of Nebraska

Steihl Reeves is Education Coordinator and Trainer for the Apartment Association of Nebraska. He has a background in education and mental health rehabilitation. Before joining the AAN team, Steihl taught day rehabilitation classes at an integrated heal care organization that offered a whole-person approach. He takes this approach into education recruitment to help offer skills and support in the multi-family industry. 

For More Information:

Krystal Humphrey

Krystal Humphrey

QAS

Deputy Executive Director, Bay Area Apartment Association

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